Terms of service
Terms of Service – Twistbug
OVERVIEW
This website is operated by Twistbug. Throughout the site, the terms “we”, “us” and “our” refer to Twistbug.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein.
If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
1. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for a minor dependent to use this site.
You agree not to use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, or any destructive code.
Violation of these Terms may result in termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone at any time.
Your content (excluding payment information) may be transferred across networks. Payment information is always encrypted.
You may not reproduce, duplicate, copy, sell, or exploit any part of the service without written permission.
3. Accuracy of Information
We do not guarantee that all information on this site is accurate, complete, or current.
Content is provided for general information only and should not be relied upon without verification.
4. Modifications to Services and Prices
Prices and services may change at any time without notice.
We reserve the right to modify or discontinue any part of the service without liability.
5. Products or Services
Products are available exclusively online and may have limited quantities.
All Twistbug products are made to order, and production begins shortly after payment is confirmed. For this reason, cancellations or changes may not be possible once an order has been placed.
We make every effort to display products accurately, but cannot guarantee color accuracy across devices.
All products are subject to our Refund Policy:
https://twistbug.com/policies/refund-policy
We reserve the right to limit sales by region, customer, or order.
6. Billing & Account Information
We reserve the right to refuse or cancel orders at our discretion.
You agree to provide accurate and complete billing and account information.
Orders suspected of fraud, resale, or abuse may be restricted or canceled.
7. Third-Party Tools & Services
We may provide access to third-party tools “as is” without warranties.
We are not responsible for third-party tools or services.
8. Third-Party Links
We are not responsible for third-party websites linked on our site.
9. User Submissions & Feedback
Any feedback or submissions you send may be used by us without restriction.
You agree not to submit unlawful or misleading content.
10. Personal Information
Your personal information is handled according to our Privacy Policy:
https://twistbug.com/policies/privacy-policy
11. Errors & Inaccuracies
We reserve the right to correct any errors or inaccuracies, including after an order has been placed.
12. Prohibited Uses
You may not use the site for unlawful purposes, to violate laws, infringe rights, distribute malware, or engage in harmful behavior.
13. Disclaimer of Warranties
Services and products are provided “as is” without warranties of any kind.
14. Limitation of Liability
To the fullest extent permitted by law, Twistbug shall not be liable for indirect, incidental, or consequential damages.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms limits your statutory rights under applicable consumer protection laws.
15. Indemnification
You agree to indemnify Twistbug from claims arising from your breach of these Terms.
16. Severability
If any provision is invalid, the remaining provisions remain enforceable.
17. Termination
We may terminate access to our services if you violate these Terms.
18. Entire Agreement
These Terms constitute the entire agreement between you and Twistbug.
19. Governing Law
These Terms are governed by the laws of Greece.
20. Right of Withdrawal (EU Customers)
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of delivery, for any reason, in accordance with EU consumer protection laws.
Items must be returned in their original condition.
21. Changes to Terms
We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.
22. Contact & EU Dispute Resolution
Twistbug
Owner: Magdalini Christopoulou
Irakliou 34, Glyfada, 166 75, Greece
Email: studio@twistbug.com
Phone: +30 697 267 5975
VAT Identification Number: EL112080420
For EU customers, the European Commission provides an online dispute resolution platform:
https://ec.europa.eu/consumers/odr
We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.
