Shipping policy

Shipping & Delivery – Twistbug

The Twistbug Standard

Twistbug is an independent artwear brand. Every design is created in-house and printed on demand.

We partner with carefully selected production facilities across the United States, United Kingdom, and Europe to ensure consistent quality and reliable fulfillment worldwide.

Orders are produced and shipped from the closest available facility whenever possible — reducing delivery times and environmental impact.

Production & Processing

Made to Order
Each piece is printed specifically for you after your order is placed.

Production Time
Orders are typically printed and processed within 1–3 business days.

During peak periods (such as holidays or sales), production times may be slightly longer.

Shipping & Delivery

Free Shipping
Free shipping is automatically applied on orders of 2 or more items, regardless of location.

United States
Flat Rate: $4
Estimated Delivery: 3–7 business days (including production)
Fulfilled locally for faster delivery

United Kingdom
Flat Rate: £3
Estimated Delivery: 3–7 business days (including production)
Fulfilled locally for faster delivery

Europe
Flat Rate: €6.95
Estimated Delivery: 5–8 business days (including production)
Fulfilled within Europe for faster delivery

Canada
Flat Rate: $13 CAD
Estimated Delivery: 5–10 business days (including production)
Fulfilled from our U.S. production partner

Australia & New Zealand
Flat Rate: $18 AUD
Estimated Delivery: 7–12 business days (including production)
Fulfilled from our U.S. production partner

Tracking
A tracking link will be sent via email once your order has shipped.

Delivery Disclaimer
Delivery times are estimates and may vary depending on location, production volume, customs processing, weather conditions, or carrier delays.

Customs & Import Duties

Twistbug does not collect taxes, duties, or import fees at checkout.

Depending on your country’s regulations, your order may be subject to customs fees, import duties, VAT, GST, or other local taxes upon arrival.

These charges are determined by your local customs authority and are the responsibility of the customer. They are not included in our product or shipping prices, and we are unable to predict or cover them.

Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us at studio@twistbug.com with your order number and photos (if applicable).

We’ll work with you to resolve the issue as quickly as possible.

Sustainable by Design

Every Twistbug product is made only when ordered — reducing overproduction and minimizing waste.

Thank you for supporting intentional, small-batch design.