Shipping policy
Shipping & Delivery – Twistbug
The Twistbug Standard
Twistbug is an independent artwear brand. Every design is created in-house, and each item is made to order through our production partners..
We partner with carefully selected production facilities across the United States, United Kingdom, and Europe to ensure consistent quality and reliable fulfillment worldwide.
Orders are produced and shipped from the closest available facility whenever possible — reducing delivery times and environmental impact.
Production & Processing
Made to Order
Each piece is printed specifically for you after your order is placed.
Production Time
Orders are typically printed and processed within 1–3 business days.
During peak periods (such as holidays or sales), production times may be slightly longer.
Shipping & Delivery
Free Shipping
Free shipping is automatically applied on orders of 2 or more items, regardless of location.
United States
Flat Rate: $5
Estimated Delivery: 3–7 business days (including production)
Fulfilled locally for faster delivery
United Kingdom
Flat Rate: £3
Estimated Delivery: 3–7 business days (including production)
Fulfilled locally for faster delivery
Europe
Flat Rate: €6.95
Estimated Delivery: 5–8 business days (including production)
Fulfilled within Europe for faster delivery
Canada
Flat Rate: C$10
Estimated Delivery: 4–7 business days (including production)
Fulfilled locally for faster delivery
Australia
Flat Rate: A$13
Estimated Delivery: 5–8 business days (including production)
Fulfilled from our U.S. production partner
New Zealand
Flat Rate: NZ$13
Estimated Delivery: 7–12 business days (including production)
Fulfilled from our U.S. production partner.
Tracking
A tracking link will be sent via email once your order has shipped.
Delivery Disclaimer
Delivery times are estimates, not guarantees. Delays may occur due to production volume, customs processing, weather conditions, carrier disruptions, or other circumstances beyond our control.
Customs & Import Duties
Displayed prices include applicable taxes where indicated. Shipping charges and the final tax breakdown are shown at checkout before you place your order.
Orders shipped within the United States, United Kingdom, Canada, and Europe are fulfilled locally within the destination region. These domestic shipments generally do not incur cross-border import duties, although applicable taxes may still apply.
Orders shipped to Australia and New Zealand are fulfilled from our US production partner. As international shipments, these orders may be subject to customs fees, import duties, GST, or other local taxes upon arrival, as determined by the relevant customs authority. Any additional charges payable on delivery are the customer's responsibility unless otherwise stated at checkout.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us at studio@twistbug.com with your order number and photos (if applicable).
We’ll work with you to resolve the issue as quickly as possible.
Sustainable by Design
Every Twistbug product is made only when ordered — reducing overproduction and minimizing waste.
Thank you for supporting intentional, small-batch design.
