FAQ

Our designs are printed and shipped by trusted partners in the USA, UK, and Europe, depending on your location.

Each item is made for you. Production is typically 1–3 business days.

Estimated delivery times:

USA: 3–7 business days

UK: 3–7 business days

Europe (EU): 5–8 business days

Canada: 5–10 business days

Australia & New Zealand: 7–12 business days

(Delays may occur during holidays or peak seasons.)

Yes. We currently ship to the United States, United Kingdom, Canada, New Zealand, and selected European countries. Shipping rates and delivery estimates are calculated at checkout based on your location.

. Rates and timelines vary by location and will be shown at checkout.

Yes—every order includes a tracking link once shipped.

Email studio@twistbug.com within 30 days with photos. We’ll replace it free.

We strongly recommend checking the Size Guide before placing your order, as every item is made to order specifically for you.

Orders cannot be exchanged or returned due to selecting the wrong size. Please compare the measurements carefully before ordering.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery, and we'll make it right.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal through Shopify Payments. All transactions are encrypted and processed securely.

We print on demand to reduce overproduction and waste. Your item is made only when you order.

Email studio@twistbug.com. We usually reply within 1–2 business days.

We can usually adjust or cancel your order within 12 hours of purchase. After production starts, changes may not be possible — but feel free to reach out and we’ll do our best to help.