FAQ
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Where do you ship from?
Our designs are printed and shipped by trusted partners in the USA, UK, and Europe, depending on your location.
Twistbug HQ is in Greece, and we ship worldwide.
How long does production take?
Each item is made for you. Production is typically 1–3 business days.
How long does shipping take?
Estimated delivery times:
USA: 3–7 business days
UK: 3–7 business days
Europe (EU): 5–8 business days
Canada: 5–10 business days
Australia & New Zealand: 7–12 business days
Rest of world: Varies by location
(Delays may occur during holidays or peak seasons.)
Do you ship worldwide?
Yes. Rates and timelines vary by location and will be shown at checkout.
Will I get tracking?
Yes—every order includes a tracking link once shipped.
What if my order is damaged or wrong?
Email studio@twistbug.com within 30 days with photos. We’ll replace it free.
What if the size doesn’t fit?
We recommend checking the Size Guide before ordering, as each piece is made to order.
If the fit isn’t right, you can request an exchange within 14 days of delivery. Items must be unworn and in original condition.
Do you accept returns?
Yes — returns are accepted within 14 days of delivery in line with EU regulations.
Items must be unworn, unwashed, and in original condition.
Return shipping costs are the responsibility of the customer.
If your item arrives damaged or incorrect, we’ll replace it at no cost.
What payment methods do you accept?
We accept Shopify Payments, major credit/debit cards, and PayPal — all secure and protected.
Are your products eco-friendly?
We print on demand to reduce overproduction and waste. Your item is made only when you order.
How do I contact you?
Email studio@twistbug.com. We usually reply within 1–2 business days.
Can I change/cancel my order?
We can usually adjust or cancel your order within 12 hours of purchase. After production starts, changes may not be possible — but feel free to reach out and we’ll do our best to help.
