FAQ
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Where do you ship from?
Our designs are printed and shipped by trusted partners in the USA. Twistbug HQ is in Greece, and we ship worldwide.
How long does production take?
Each item is made for you. Production is typically 2–5 business days.
How long does shipping take?
USA: 3–7 business days after production
Europe: 10-15 business days
Worldwide: 15-21 business days
(Delays may occur during holidays/peak seasons.)
Do you ship worldwide?
Yes. Rates and timelines vary by location and will be shown at checkout.
Will I get tracking?
Yes—every order includes a tracking link once shipped.
What if my order is damaged or wrong?
Email studio@twistbug.com within 7 days with photos. We’ll replace it free.
What if the size doesn’t fit?
Because items are made-to-order, we can’t accept free exchanges, but we offer discounted replacements. Email us and we’ll help.
Do you accept returns?
We don’t accept returns for buyer’s remorse. Damaged/incorrect items are replaced at no cost.
What payment methods do you accept?
Shopify Payments, major cards, and PayPal—all secure and include buyer protection.
Are your products eco-friendly?
We print on demand, which reduces overproduction and waste. Orders are made only when you buy.
How do I contact you?
Email studio@twistbug.com. We typically reply within 1–2 business days.
Can I change/cancel my order?
We can usually adjust or cancel within 12 hours of purchase. After production starts, changes aren’t guaranteed.