Return And Refund Policy

Last updated: October 29 2025

At Twistbug, every product is made to order — printed individually once your purchase is confirmed.
Because of this custom process, returns and refunds are limited to specific cases.

✅ Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or misprinted, contact us within 30 days of delivery at studio@twistbug.com with:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging

Once verified, we’ll arrange a replacement at no cost.
If a replacement can’t be provided, we’ll issue a refund to your original payment method.

🚫 Non-Returnable Situations

Because all Twistbug pieces are made to order, we’re unable to accept returns or exchanges for:

  • Change of mind

  • Wrong size or color ordered

  • Personal preference

Please review our size guides and product details carefully before placing your order.

🔁 Refund Timing

Approved refunds are processed immediately and usually appear in your account within 5–10 business days, depending on your bank or payment provider.

🇪🇺 EU Right of Withdrawal

For EU customers: the standard 14-day right of withdrawal does not apply to made-to-order or clearly personalized products.
If your item is faulty or misprinted, you remain fully protected under EU consumer law — contact us within 30 days for a replacement or refund.

🌿 Sustainability

Every Twistbug product is printed to order to reduce overproduction and waste.
We appreciate your support for small-batch, conscious design.

📬 Need Assistance?

Reach us anytime at studio@twistbug.com — we’re happy to help.

SHOP THE WEIRD