Customer Information & Transparency
Brand Name: Twistbug
Creator & Owner:
Magdalini Christopoulou (Independent Artist)
Business Email:
📩 studio@twistbug.com
Location:
Glyfada, Attica, Greece
(Design studio location — not a return address)
Twistbug is an independent artwear brand. All apparel and accessories are created on demand and fulfilled through a professional U.S-based production partner. We value transparency, clear policies, and open communication. This page provides essential business information to help customers shop confidently.
1. Who We Are
Twistbug is an artist-led storefront operated by Magdalini Christopoulou.
We design unique pieces combining cosmic art, retro tech, and surreal nature themes.
All communication, customer support, and post-purchase assistance are handled directly by Twistbug.
2. How Our Products Are Made
Every item is produced on demand — individually printed only after an order is placed.
This model reduces unnecessary stock and overproduction.
Key principles:
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No mass inventory
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Lower textile waste
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Each garment is produced specifically per customer order
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Eco-mindful inks and modern production standards
Because of this, products are considered custom productions, and certain return limitations apply.
Full details are available in our Return & Refund Policy.
3. Fulfillment & Shipping
All products are printed and shipped from professional production facilities in the United States.
We do not ship from Greece or the EU fulfillment centers.
What this means:
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Orders are printed after purchase
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Tracking is provided once a parcel is dispatched
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Delivery times vary by region and are available:
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On each product page
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On our Shipping Policy page
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During checkout before confirming payment
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We do not use misleading "local shipping" claims or fake delivery estimates.
4. Returns, Replacements & Refunds
Because Twistbug items are made on demand, we do not accept returns for reasons such as:
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Buyer’s remorse
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Wrong size ordered
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Style or color preference
Twistbug supports customers if items arrive damaged, defective, or incorrectly produced.
To request help, contact: studio@twistbug.com within 30 days of delivery.
Include:
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Order number
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Brief description of the issue
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Photos of the product and packaging
Once verified:
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We replace the item at no extra cost, or
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If replacement is not possible, we issue a refund to the original payment method.
EU customers maintain their consumer rights regarding faulty or misprinted goods.
5. Accepted Payment Methods
We accept secure digital payment methods including:
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Major credit/debit cards
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PayPal
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Apple Pay
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Google Pay
All payments are processed through encrypted, third-party financial systems.
Twistbug never stores or sees your credit card information.
6. Order Changes & Cancellations
We can usually adjust or cancel orders before production begins.
If you need to change an address or size, please contact us as soon as possible at studio@twistbug.com.
Once production starts, changes may not be possible.
7. Customer Support
You can reach us directly at studio@twistbug.com.
We typically respond within 1–2 business days.
We never outsource communication to bots, external call centers, or AI customer support.
8. Sustainability
Twistbug uses a print-to-order model to reduce:
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Excess stock
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Textile waste
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Unnecessary material use
By producing only what is sold, every customer helps minimize overproduction and supports conscious design.
9. Data & Transparency
We do not:
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Sell your personal information
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Use fake timers or false urgency
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Display fabricated scarcity or “limited stock” gimmicks
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Purchase or artificially generate product reviews
We only collect information necessary to:
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Process your order
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Ship your item
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Provide customer support
For more details, see our Privacy Policy.
10. Contact Information
For inquiries about orders, delivery, returns, or business matters:
📧 studio@twistbug.com
🌍 https://twistbug.com
Thank you for supporting small, independent artwear.
We aim to make your experience clear, honest, and stress-free.